Sometimes I can't log in. Citi's IT system is a notorious mess. Citi Mobile App provides a convenient way to take care of everyday banking, browse Citibank Dining Program partner restaurants and generate a One-Time PIN. To enable Touch ID or Face ID login/ Fingerprint login, select the profile & settings icon on the top left. If that happens, I just try with a different browser, or wait - it always works again, eventually. This will not impact any other Touch ID Enrollment you have on your device. Just install the mobile application and login by inputting your User ID and Internet Password (IPIN). Clients can review their account balances and transactions through online banking and mobile banking apps for iPhone, iPad, Android, Windows Phone and Blackberry devices. I/we only have CC's with Citi and have never had any AA or missed payments on any Citi account of any type. Enrollment of Touch ID Sensor for Citi Mobile ® App is valid for 45 days. Power 2019 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. After each step, restart your phone to see if it fixed the issue. If you have a solution, please help other users of https://online.citi.com and post the full details. Join in the conversation by commenting on reports, or add a new outage report. Won’t respond. Sometimes I'm trying to do things and the pages hang, or break, or log me out for no reason. Same issue with both. I use Chrome (default) and IE11 but do not use the Citi mobile app. In realtime see problems that other users are reporting. If you have not logged into the Citi Mobile ® App by manually entering the password, Touch ID Sensor will be disabled for Citi Mobile ® App. Content provided via this Citi Mobile® App is not specifically created for any territory other than where Citibank Berhad, Malaysia operates/is licensed to … Citi offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans. Won’t open. Thank you for being a Citi customer. Citibank does not charge you a fee for using Citi Mobile℠ Service Mark. However, you must have a web-enabled cell or smartphone to use Citi Mobile℠ Service Mark , and your wireless carrier may charge you for this service. Sometimes I log in and have 0 accounts. Warning about Investment Scams! Clients can now log on to the mobile banking app on their devices with their unique fingerprints and enjoy a faster, more convenient and secure mobile banking experience. Citi’s Mobile App has been certified by J.D. 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